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Note: For security reasons, please do not include sensitive financial information in this form. Such information should only be provided through secure channels after proper identity verification.

Business Hours

Customer Service

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed
Statutory Holidays Closed

Important Notes

  • Emergency Support: For urgent transaction issues outside business hours, please email us and we will respond as soon as possible.
  • Holiday Schedule: Business hours may vary during statutory holidays. Please call ahead or check our website for holiday schedules.
  • Appointments: In-person visits are by appointment only. Please call or email to schedule.
  • Response Times: We aim to respond to all inquiries within one business day.

Our Location

TX Financial Head Office

145 1/2 Church Street, Unit 5

Toronto, Ontario M5B 1Y4

Canada

Business Operations

TX Financial operates primarily through remote services. All transactions and customer support are handled via phone, email, and secure online channels for your convenience and security.

Map Location

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145 1/2 Church Street, Unit 5, Toronto, ON M5B 1Y4

Frequently Asked Questions

What documents do I need to send money?

You need valid government-issued photo ID and may need proof of address. For large transactions, additional documentation about the source of funds may be required.

How long do international transfers take?

Most transfers are completed within 24-48 hours. Some destinations may offer same-day delivery options.

What are your exchange rates?

We offer competitive exchange rates that are updated throughout the day. Contact us for current rates for your specific transaction.

Are there transaction limits?

Transaction limits may apply based on verification level and destination country. Contact us to discuss your specific needs.

Is my money safe?

Yes, we follow strict security protocols and comply with all FINTRAC regulations to ensure your money and personal information are protected.

Can I track my transfer?

Yes, we provide tracking information for all transfers so you can monitor the status of your transaction.

Don't see your question answered here? Contact us and we'll be happy to help.